People
A real help desk
Business-hours assistance for day-to-day issues in your agreed environment.
- User troubleshooting and remote assistance
- A clear way to log and track support requests
- Support hours and response arrangements agreed in writing
Managed IT services
Keep your team working.
Keep your IT under control.
Remote IT support and proactive device management for businesses that need dependable day-to-day help without building an in-house IT department.
The essentials, covered
Support for people.
Care for systems.
We manage the agreed environment through Atera, with named responsibilities and reporting.
Devices
Proactive monitoring and updates
Automated monitoring helps identify issues; patching keeps supported devices maintained.
- 24/7 automated monitoring and alerts
- Managed updates and patch policies
- Endpoint protection management
Continuity
Backup management
Backup configuration and checks are scoped to the systems and data you need protected.
- Review the agreed backup coverage
- Monitor backup status and exceptions
- Restore requirements agreed during onboarding
Visibility
Know what is being managed
Keep the important information about your environment and support arrangements documented.
- Environment documentation
- Monthly summary reporting
- Vendor liaison in Professional and Premium plans
Choose your level of support
Three plans. Clear responsibilities.
Core support is included in every plan. Add Microsoft 365 management and improvement work as your business needs more.
| Service | Essentials | Professional | Premium |
|---|---|---|---|
| Business-hours help desk | Included | Included | Included |
| Automated monitoring, patching & protection | Included | Included | Included |
| Agreed backup management | Included | Included | Included |
| Monthly reporting | Included | Included | Included |
| Microsoft 365 administration | Separate scope | Included | Included |
| MFA, Conditional Access & Intune* | Separate scope | Included | Included |
| Vendor liaison | Separate scope | Included | Included |
| Automation & compliance documentation | Separate scope | Separate scope | Agreed scope |
| Quarterly business reviews | Separate scope | Separate scope | Included |
*Requires suitable Microsoft licensing. We confirm available capabilities before onboarding. Microsoft and other third-party licensing costs are separate.
Getting started
A structured handover.
Understand the environment
Agree supported devices, users, systems, access and priorities before taking over.
Put management in place
Configure monitoring, enrol supported devices and arrange the agreed protection and backup services.
Make the next steps clear
Document the environment, explain how to get support and establish reporting.
Monitoring and support are different: Automated monitoring runs around the clock. Human help desk support is provided within the hours agreed in your service agreement.
Need Microsoft 365 expertise alongside existing support?
We can manage the Microsoft 365 layer while your current provider continues to support your devices.